Privacy Policy
Privacy Policy
1) INFORMATION ABOUT THE COLLECTION OF PERSONAL DATA AND CONTACT DETAILS OF THE CONTROLLER
1.1 We are pleased that you are visiting our website and thank you for your interest. Below, we inform you about how we handle your personal data when you use our website. Personal data means all data that can be used to identify you personally.
1.2 The controller responsible for data processing on this website within the meaning of Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation is Rideau & Co. The controller is the natural or legal person who alone or jointly with others determines the purposes and means of processing personal data.
1.3 For security reasons and to protect the transmission of personal data and other confidential content (e.g. orders or enquiries to the controller), this website uses SSL/TLS encryption. You can recognise an encrypted connection by the string "https://" and the lock symbol in your browser's address bar.
2) DATA COLLECTION WHEN YOU VISIT OUR WEBSITE
When you use our website for informational purposes only (i.e. you do not register or otherwise provide information), we only collect the data your browser transmits to our server (so-called "server log files"). When you access our website, we collect the following data, which is technically necessary for us to display the website to you:
• The website you visited
• Date and time of access
• Amount of data sent in bytes
• Source/referrer from which you arrived at the page
• Browser used
• Operating system used
• IP address (if applicable, in anonymised form)
Processing is carried out based on our legitimate interest in improving the stability and functionality of our website. The data is not passed on or used in any other way. However, we reserve the right to review the server log files retrospectively if there are concrete indications of unlawful use.
3) COOKIES
To make visiting our website attractive and to enable the use of certain functions, we use cookies on various pages. Cookies are small text files that are stored on your device.
Some cookies used by us are deleted after the end of the browser session (i.e. after you close your browser) (so-called session cookies). Other cookies remain on your device and enable us or our partner companies (third-party cookies) to recognise your browser the next time you visit (persistent cookies). If cookies are set, they collect and process certain user information such as browser and location data and IP address values to an individual extent. Persistent cookies are automatically deleted after a specified
period, which may vary depending on the cookie.
Some cookies are used to simplify the ordering process by saving settings (e.g. remembering the contents of a virtual shopping cart for a later visit). If personal data is processed via individual cookies implemented by us, processing is carried out for the performance of the contract or to protect our legitimate interests in the best possible functionality of the website and a customer-friendly and effective design of the website visit.
We may work with advertising partners who help us make our online offering more interesting for you. In this case, cookies from partner companies (third-party cookies) may also be stored on your device during your visit.
Please note that you can set your browser to inform you about the setting of cookies and decide individually whether to accept them, or to exclude the acceptance of cookies for certain cases or in general. Please note that if cookies are not accepted, the functionality of our website may be limited.
Browser help links:
• Internet Explorer: https://support.microsoft.com/help/17442
• Firefox: https://support.mozilla.org/kb/cookies
• Chrome: https://support.google.com/chrome/answer/95647
• Safari: https://support.apple.com/kb/ph21411
• Opera: https://help.opera.com/en/latest/web-preferences/#cookies
4) CONTACTING US
When you contact us (e.g. via contact form or email), personal data is collected. Which data is collected in the case of a contact form can be seen from the respective contact form. This data is stored and used exclusively for the purpose of responding to your enquiry and for the technical administration associated with this.
The legal basis for processing is our legitimate interest in responding to your enquiry. If your contact is aimed at concluding a contract, the additional legal basis is the performance of that contract.
Your data will be deleted after final processing of your enquiry, provided that the circumstances indicate that the matter has been conclusively clarified and there are no statutory retention obligations to the contrary.
5) DATA PROCESSING WHEN OPENING A CUSTOMER ACCOUNT AND FOR CONTRACT PROCESSING
Personal data is also collected and processed if you provide it to us for the purpose of performing a contract or when opening a customer account. Which data is collected can be seen from the respective input forms.
You can delete your customer account at any time by sending a message to the controller at the address stated above. We store and use the data you provide for contract processing. After complete fulfilment of the contract or deletion of your customer account, your data will be retained in accordance with applicable tax and commercial retention periods and deleted after these periods have expired, unless you have
expressly consented to further use of your data or further data use is legally permitted. 6) USE OF YOUR DATA FOR DIRECT MARKETING
6.1 Subscription to our email newsletter
If you subscribe to our email newsletter, we will regularly send you information about our offers. The only mandatory information required to send the newsletter is your email address. Providing additional data is voluntary and may be used to address you personally.
We use the so-called double opt-in procedure. This means we will only send you the newsletter after you have expressly confirmed that you agree to receive it. We will send you a confirmation email asking you to confirm by clicking a link that you wish to receive the newsletter in the future.
By activating the confirmation link, you give us your consent to use your personal data for newsletter purposes. When registering for the newsletter, we store the IP address entered by your internet service provider (ISP) as well as the date and time of registration to be able to trace possible misuse of your email address later.
The data collected for newsletter registration is used exclusively for advertising purposes via the newsletter. You can unsubscribe at any time via the link provided in the newsletter or by contacting us. After unsubscribing, your email address will be deleted immediately from our mailing list.
6.2 Newsletter for existing customers
If you provided your email address when purchasing goods or services, we reserve the right to send you regular offers by email for similar goods or services from our range to those you have already purchased. You may object to the use of your email address for this advertising purpose at any time by notifying us.
7) DATA PROCESSING FOR ORDER PROCESSING
7.1 The personal data collected by us will be passed on to the transport company commissioned with delivery as far as necessary to deliver the goods. We will pass on your payment data to the commissioned credit institution as far as necessary for payment processing.
7.2 Use of payment service providers
PayPal: When paying via PayPal, we pass on your payment data to PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg as part of payment processing and only to the extent necessary. Further information: https://www.paypal.com/ca/webapps/mpp/ua/privacy-full
SOFORT: If you select "SOFORT", payment processing is carried out via SOFORT GmbH, Theresienhöhe 12, 80339 Munich, Germany, part of the Klarna Group. Your data is transferred exclusively for payment processing and only to the extent necessary. Further information: https://www.klarna.com/sofort/datenschutz
8) CONTACTING YOU FOR A REVIEW REMINDER
We use your email address to send you a one-time reminder to submit a review of your order, provided that you gave us your express consent during or after your order. You may revoke your consent at any time by notifying us.
9) USE OF SOCIAL MEDIA: SOCIAL PLUGINS
9.1 Facebook plugins: Social plugins of the Facebook social network are used on our website, operated by Meta Platforms, Inc., 1 Hacker Way, Menlo Park, CA 94025, USA. To increase protection of your data, these buttons are not embedded as full plugins, but only as HTML links. Only when you click the button will a new browser window open and call up Facebook's page. Further information: https://www.facebook.com/policy.php
9.2 Instagram plugin: Social plugins of Instagram are used, operated by Instagram LLC, 1601 Willow Rd, Menlo Park, CA 94025, USA. Buttons are integrated only as HTML links. Further information: https://help.instagram.com/155833707900388/
10) ONLINE MARKETING
10.1 Google Ads & Conversion Tracking: This website uses Google Ads and conversion tracking by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. We use Google Ads to draw attention to our offers via ads on external websites. Conversion tracking cookies expire after 30 days and are not used for personal identification. You can disable conversion tracking via your browser settings. Further information: https://policies.google.com/privacy
10.2 Google Analytics: This website uses Google Analytics. Google Analytics uses cookies that enable analysis of website usage. IP anonymisation is enabled, meaning IP addresses are shortened before any data is transmitted. You can prevent data collection by installing the browser plugin at: https://tools.google.com/dlpage/gaoptout
11) RETARGETING / REMARKETING
Facebook Custom Audience: This website may use the Facebook Pixel from Meta Platforms, Inc. If explicit consent is given, user behaviour can be tracked after users have seen or clicked on a Facebook ad. You can opt out of interest-based advertising at https://www.aboutads.info/choices/
Google Ads Remarketing: Our website uses Google Ads remarketing functions. Google sets a cookie in your browser that enables interest-based advertising based on pages you visited. You can permanently disable this by installing the plugin at: https://www.google.com/settings/ads/onweb/
12) YOUR RIGHTS AS A DATA SUBJECT
Under applicable Canadian privacy legislation (PIPEDA) and, where applicable, provincial privacy laws, you have the following rights regarding your personal data:
• Right of access — you may request information about the personal data we hold about you • Right to rectification — you may request correction of inaccurate data
• Right to erasure — you may request deletion of your data, subject to legal retention obligations • Right to withdraw consent — you may withdraw consent at any time, without affecting the lawfulness of processing prior to withdrawal
• Right to lodge a complaint — you may contact the Office of the Privacy Commissioner of Canada (OPC) at www.priv.gc.ca
Right to object: If we process your personal data on the basis of legitimate interests, you have the right to object at any time. If you object, we will stop processing the affected data unless we can demonstrate compelling legitimate grounds.
If your data is processed for direct marketing purposes, you have the right to object at any time. If you object, we will immediately stop processing for direct marketing purposes.
13) DURATION OF STORAGE OF PERSONAL DATA
The duration for which personal data is stored is determined by the applicable statutory retention periods under Canadian law (e.g. tax and commercial retention obligations). After the retention period has expired, the relevant data is routinely deleted, provided it is no longer required for fulfilling or initiating a contract and/or we no longer have a legitimate interest in continuing to store it.
14) CONTACT INFORMATION
For any questions, requests, or complaints regarding this Privacy Policy or the handling of your personal data, please contact us at:
Rideau & Co.
Email: info@rideauandco.com